Guitar House Workshop Privacy Policy
Updated: April 8, 2026
Guitar House Workshop is primarily a traditional “Brick and Mortar” store. Our emphasis is on quality in-person experience for our customers. We keep records of our customers and their communications with us in order to better serve you.
We Do Not Sell or Share Customer Personal Information with Outside Parties Who May wish to Market Their Products to You. We share your personal information with our trusted third-party providers in the course of our own marketing, servicing, and accounting efforts on an “as needed” basis.
Guitar House Workshop takes the privacy of our customers and the security of their Personal Information very seriously. We believe that protecting your privacy is an important part of our customer service. This is Guitar House Workshop’s Privacy Policy that applies to collection, use and disclosure of information related to our customers, prospective customers, visitors to Guitar House Workshop’s showroom & Lesson Studio, and customers of our Repair Center (Guitar House Workshop Service Center).
SCOPE:
This policy applies to our collection, use and disclosure of personal information related to:
Users of our website www.guitarhouseworkshop.com
Customers on our email mailing lists
Customers and prospective customers
VisitorS to Guitar House Workshop’s showroom
Individuals who communicate with us in person, by phone, text or email, related to any of our services
PERSONAL INFORMATION:
In general, Personal Information includes any information that identifies, relates to, describes, or is reasonably capable of being associated or linkable with a particular individual.
By disclosing your personal information to us, interacting with us or using our services (sales, lessons, repairs) you understand and agree that Guitar House Workshop my collect, use and disclose your personal information in accordance with this Privacy Policy.
The information we collect varies depending upon the nature of the services we provide and our interactions with you.
SOURCES OF PERSONAL INFORMATION:
We may collect personal information about individuals:
Directly from you: such as when you sign up for lessons, submit an instrument for repair, purchase an item, inquire about a special order, request information about our programs, or request to be added to our email list.
From third parties: such as public records, third party providers of services to us (examples: fraud detection, identity verification and security), and social networks.
Related to your use of our Services: including information we collect automatically when you use our site, visit our store, interact with us, or information we derive about you and preferences /interests related to our products and services.
INFORMATION WE COLLECT FROM YOU:
We may collect personal information related to:
Registration for Lessons: We collect your name, phone, email and payment information. Complete payment information is not stored on site, but is instead stored by our third-party processor, Global Payments Integrated. Handling of your card data at Guitar House Workshop is in accordance with pci compliance. We do not store hard copies of your payment data at the shop.
Purchases, Orders and Payments: If you make a purchase, submit and order, or return items, we collect information in order to process your payment, order or refund including name, phone, email and billing information. Handling of your card data at Guitar House Workshop is in accordance with pci compliance. We do not store hard copies of your payment data at the shop.
Marketing/Events: If you sign up to receive email news & updates, we collect your name and email.
Your Communications /Requests: When you contact us, we may collect and maintain a record of the communication and your contact information.
User Content: If you post content or submit reviews and comments to or about us, we may keep a record of your content including the location, date and time of submission.
Social Media: If you choose to link, create, or log in, post or interact with us on our page with any social media service, we may collect personal information about you related to those interactions.
INFORMATION WE COLLECT ABOUT YOU:
We may derive personal information about you, your use of our site, visits to our store or other communications with us.
Website: We and our third-party providers may use cookies, pixels, tags, log-files and other technologies to collect information about a user from their browser or device, including your browser type, device type, operating system, software version, phone model, phone operating system, platform-dependent information, requested document, referring URL, date and time of your visit, clickstream data and the IP address associated with your transactions in the system.
Store: When you visit our store, your presence may be recorded on our video cameras. You may be photographed while in our showroom. If you contact us by phone, your voice may be recorded so that we can return your call.
Lesson Studio: We occasionally record and photograph lesson and recital performances for sharing with the Guitar House Workshop community. If you prefer NOT to be included in these, please let us know at the time of filming.
USE OF PERSONAL INFORMATION:
Guitar House Workshop may use personal information for a variety of purposes, including without limitation, to:
Provide support and services to you
Analyze and improve our business, to better understand how to serve you.
Protect and secure customers and our facilities
Market and promote our products and services
Comply with legal obligations, law enforcement requests
DISCLOSURE OF PERSONAL INFORMATION:
We may share or disclose personal information we collect as needed to:
Service Providers: including but not limited to our website hosting company, our business software company, our texting service, our credit card processing company.
Maintain Legal Compliance: We may be required to share personal information in response to a valid court order, subpoena, government investigation or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain personal information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.
In The Event of a Business Transfer: We may disclose and or transfer personal information as part of any actual or contemplated transfer of assets, restructuring, or sale of the business.
To Protect Our Rights: We may disclose personal information where we believe it is necessary to respond to claims asserted against us, to enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation and/or to protect the rights, property or safety of Guitar House Workshop, customers and/or others.
COOKIES AND ANALYTICS:
We use cookies, pixels, tags and other technologies, which may be provided by third parties, on our site to enable certain functionality and for security and fraud detection and prevention, as well as to collect usage information about our site and the emails that we send.
Cookies: Cookies are alphanumeric identifiers that are transferred to your computer through your web browser for record-keeping purposes. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The “Help” tab on the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you block cookies, however certain features on our site may not function properly.
Log files: Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.
Third Party Analytics Tools: Our site uses automated devices and applications operated by third parties, such as Google Analytics, which used cookies and similar technologies to collect and analyze information about use of the site. You can learn about Google’s practices by going to www.google.com/policies/pivacy/partners, and you can opt out of them by downloading the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.
SECURITY:
The security of your personal information is important to us. We do NOT sell personal contact lists to other businesses for marketing purposes. We have put in place safeguards to protect your information from unauthorized access, use and disclosure. However, we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. We urge you to take steps to keep your personal information safe.
LINKS TO THIRD PARTY SITES:
From time to time we include links on our website and in our customer emails to sites of possible interest of our customers. This Privacy Policy does not apply to third party websites that are accessible through Guitar House Workshop links. When you click on one of these links, you will be transferred out of our site and connected to the website of the organization or company that maintains that site. These linked sites maintain their own independent privacy and data collection policies and procedures.
MARKETING CHOICES:
Email Opt Out: Guitar House Workshop’s emails include and “Unsubscribe” link that will be honored but may take several days to be processed.
UPDATES TO THIS PRIVACY POLICY
When we make changes to the Privacy Policy, we will change the Updated Date above, and post the amended policy on our website. We encourage you to periodically review this statement for the latest information on our privacy and security policies. Your continued use of the services constitutes your consent to any changes to this policy.
CONTACT US:
We care about your privacy and comfort. If you have any questions or concerns, please contact us:
By phone: 614-488-2477
By Email: Info@guitarhouseworkshop.com
By mail: Guitar House Workshop, Service Dept.
1423 Chambers Road
Columbus, Ohio 43212